Customer Service Representive
A Customer Service Representative (CSR) provides support to customer accounts and handles any team calls routed to them. Responsibilities include, but are not limited to, assisting customers via phone, chat, and email; processing orders; and issuing credits and return authorizations. The CSR serves as the primary point of contact for customer inquiries. They also support the sales team by answering questions and troubleshooting issues. The CSR is responsible for ensuring timely resolution and closure of all reported issues. Shift will be 9am-6pm. Organizational Relationship This position reports to the Supervisor – Retail Customer Service Accountabilities Effectively communicates with customers team service agents and management. Serves as key interface to MBCI customers in responding to customer inquiries including but not limited to order status product information claims/returns order processing account status and sales program. Assesses customer-related problems or issues to devel