Member Engagement Specialist - Healthcare
Position Summary Esperta Health is seeking a compassionate, motivated, and results-oriented Member Engagement Specialist to join our growing team. This fully remote role is responsible for proactively engaging health plan members who have been identified as potential candidates for Esperta's specialized wound care services. The Member Engagement Specialist serves as the first point of contact for prospective patients, educating them about the benefits of wound care treatment, assessing their needs, overcoming barriers to care, and facilitating connections to Esperta's clinical care teams. This role plays a critical part in improving patient outcomes, reducing avoidable hospitalizations, and ensuring members receive timely access to high-quality wound care services. Key Responsibilities – Member Outreach & Engagement • Conduct outbound phone outreach to health plan members identified through targeted member lists. • Build trust and rapport with patients and families through profess