Chief Customer Officer
Chief Customer Officer Location: Remote (US Only) About Us Zipliens is a fast-growing, PE-backed leader in lien resolution and mass tort services, partnering with law firms nationwide. We are transforming from a tech-enabled service provider into tech-first comprehensive legal services platform, with significant product enhancements planned for 2026. We are looking for an experienced, results-driven leader to help us scale. The Role We are hiring a Chief Customer Officer to evolve and lead our client success function. This is a high-impact executive leadership role for someone who thrives on building and elevating customer organizations through disciplined systems, performance KPIs, and scalable team development. You will own the full client lifecycle—onboarding, adoption, retention, expansion, and advocacy—across a large and growing base of law firm clients. You will build and own the customer systems strategy and frameworks, build and develop high-performing teams, and lead the clie