Head of Operations & CX for DTC Health Wellness (Remote, Worldwide)
Paired is a global recruiting agency that pairs remote work with top-tier talent. Our mission is to provide great jobs to talented people, no matter where they are located. Our client is a fast-growing direct-to-consumer (DTC) e-commerce business operating in the health and wellness space, looking for a Head of Operations and Customer Experience to take ownership of the customer experience after purchase and ensure operational excellence as the business scales. Requirements Own and optimize the post-purchase customer experience Identify and eliminate operational inefficiencies Build and implement scalable systems and workflows Lead hiring and development for customer support and operational roles Establish and maintain knowledge systems and documentation Monitor and improve subscription health and retention performance Collaborate with fulfillment partners Coordinate cross-functionally with marketing and product teams Track and improve key metrics Benefits Competitive salary Full remo