HR Generalist, Employee Service Center
About the team Zillow is growing in both size and complexity as we work toward fulfilling our mission to give people the power to unlock life’s next chapter. Our People Org is evolving to support this growth, and the Employee Service Center (ESC) is a critical part of how we deliver fast, accurate, and scalable HR support to a distributed workforce. The ESC supports HR processes across the organization, ensuring data integrity and compliance, supporting manual transactions, and partnering with People Product and HR COEs to enable digital solutions that scale employee lifecycle service at Zillow . Within the ESC, Tier 3 is a new function designed to own routine but nuanced HR work: inquiries and projects that are too complex for Tier 2 but do not require full HRBP ownership. This work often involves nuanced judgment, manager coaching, data interpretation, and cross-functional coordination across the People Org to support cyclical processes such as annual review, performance management,