Payment Operations Manager
Location: US - Remote The Role Ottimate is seeking a customer-focused and hands-on Payment Operations Manager to lead our payment operations team and deliver an exceptional client experience. In this role, you will manage a team responsible for supporting clients across Virtual Card, ACH, and Check payment workflows, ensuring payment inquiries are handled quickly, accurately, and professionally. This role is ideal for a leader who enjoys coaching teams, solving operational challenges, and creating positive client experiences. You will balance day-to-day team leadership with process improvement, escalation management, and cross-functional collaboration to support Ottimate ’s continued growth. Responsibilities Client Experience & Team Leadership Lead, coach, and develop a team of Payment Operations Analysts, fostering a customer-first and accountable team culture. Support team performance through regular coaching, feedback, quality reviews, and development planning. Drive strong cli