Senior ERP Support Manager
Company Overview At Sylogist , we are purpose-driven to “empower the good our customers do.” We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers around the world, then let’s talk! Position Overview Sylogist is looking for an ERP Support Manager to lead our customer care and technical support function across multiple software product lines, including ERP, CRM, portal, and public sector solutions. Reporting to the Director of Customer Care, this role will lead support operations through product-line leads and support professionals. The successful candidate will help improve support processes, strengthen team accountability, manage escalations, reduce ticket resolution times, and ensur