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Customer Support Engineer
rails
Anywhere in the World
6 gigs found around $100 across all platforms
BR-DGE is seeking an experienced Customer Support Engineer to help customers integrate with their platform, troubleshoot issues, and drive solutions to resolution. Requirements Minimum Experience: Mid-level Experience working with customers who require assistance understanding how to integrate into language-agnostic API gateways Excellent communication and problem-solving skills Strong relationship builder Well organised and able to track multiple workflows Agile methodology experience Good verbal and written communication skills Benefits Competitive salary Investment in your learning, development, and career progression Your own quality laptop and hardware Regular team events & socials 33 days holiday inc public holidays Additional birthday day off Flexible working Originally posted on Himalayas
Job Description: Responsibilities Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Navis products. Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release. Verify, reproduce, and isolate application defects or faults reported by Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill. Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment. Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Navis resources. Perform on-site customer-facing tasks, including software o
What are we looking for? We’re hiring a Technical Support Engineer to help our top customers solve the hardest technical problems in apps built on Hercules . You will handle complex debugging, provide architecture guidance, and unblock high-value users fast. You should be: Strong technically: you can reason about full-stack systems and debug unfamiliar code quickly. Customer-oriented: clear communicator who can translate complexity into next steps. Fast and thorough: you triage efficiently, reproduce issues, and drive to resolution. Product-minded: you turn recurring issues into fixes, docs, and automation. What will you lead? Own escalations: take the most technical support tickets and unblock users quickly Deep debugging: reproduce issues, inspect logs, isolate root causes, and propose fixes/workarounds Architecture guidance: advise on app structure, data modeling, auth, payments, performance, and deployment patterns Incident handling: diagnose platform issues vs user issues, coordi