Customer Success Specialist | Morning Shift | WFH
Platinum Outsourcing is one of Australia's fastest growing companies, we are a co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago, currently a global team of 250, we have plans to expand to 500+ employees over the next 3 years. Our client is growing their remote team here in the Philippines. They have built smart and affordable work health and safety management software designed specifically to deliver a sustainable and effective safety program over time. They are seeking a Customer Success Specialist to be the first point of contact for customers, managing high-volume enquiries, check-ins and admin through defined processes. Supports Customer Success and Sales by taking on repeatable coordination work. Core scope Enquiries and triage: Monitor inboxes, acknowledge, route and schedule responses Customer check-ins: Run scripted check-ins and capture outcomes Admin tasks: P