Results for "Customer Success Manager"

Customer Success Manager

Come for the mission. Stay for the healthtech innovation. Let’s keep things simple: we’re a talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us. Our path to success is paved with our proprietary technology, demanding team members who are naturally AI-forward and data-driven to accelerate our impact. Healthcare benefits are complex, underutilized, and a mystery for most people. That’s why it’s our vision to remove the complexity from being healthy and well. HealthJoy guides employees to affordable, high-quality healthcare by consolidating our clients’ health and wellness strategies into the HealthJoy Benefits OS - a simple, unified digital experience. This leads to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards for Inc.'s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to over 300 team members. We’re contin

Customer Success Manager II

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch ’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION As a Customer Success Manager II, you will take ownership of a portfolio of customers with increasing complexity and strategic value, acting as a key partner in their long-term success. Through proactive engagement, strategic planning, and a deep understanding of customer goals, you’ll drive product adoption, enable value realization, and foster

Customer Success Manager

About the team Zillow 's Agent Software and Advertising (ASA) organization partners with top real estate professionals to help them grow faster and operate smarter by enabling effective use of Zillow ’s offerings to turn insights into action, drive results, and build lasting value. Our bundled software solution brings together Zillow Pro, Follow Up Boss, and Showcase into a cohesive suite of tools that helps agent customers drive more transactions. Integrating these products, we deliver a seamless workflow and advertising experience that streamlines agent communication, enhances advertising reach, and optimizes every stage of the sales process from winning more listings to efficiently converting more leads. About the role The Customer Success Manager oversees a portfolio of Zillow ’s customers across Zillow Pro, Follow Up Boss, and Showcase, delivering an elevated experience to agents, teams and brokerages. As the primary post-sales owner for your book of business, you leverage data,

Manager, Customer Success

LogicGate ® is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities. Built by experts, our award-winning Risk Cloud® delivers over 40 purpose-driven solutions on a unified, modern cloud platform for connected, holistic risk and compliance management to scale with and meet the evolving risk landscape and organizational needs. At LogicGate , our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. The Role We are looking for a Manager, Customer Success to help lead our Customer Success Management (CSM) team. In this role, you will lead, coach, and scale a team of Customer Success Managers. You will be responsible

Customer Success Manager

The Customer Success Manager (CSM) is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on-boarding and implementation. The CSM may also be accountable for project management support of existing accounts or implementation management of new accounts or expansions within current accounts. The CSM serves as a Trusted Advisor to clients by understanding the client’s goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The CSM develops successful client partnerships that result in high client satisfaction, retention, and growth. Through influential leadership in a matrixed environment, the CSM builds and leads diverse high-performing teams across Vatica Health , the client, and vendor partners. The CSM makes significant contributions to client engagement and solution delivery best practices. Responsib

Senior Customer Success Manager (UK)

🧠 About Cortex Cortex helps engineering teams ship better software faster. We're an AI-powered Internal Developer Portal that enforces reliability standards across every team automatically, so organizations can move fast without breaking things. Our customers reduce incidents by 30%, cut MTTR by an average of 50%, and ensure that AI code doesn't compromise service quality. Companies like Canva, Grammarly, and Skyscanner rely on Cortex to drive measurable impact on their most critical engineering outcomes. 📍LocationWe’re fully remote and typically welcome candidates from anywhere. However, for this specific position, we are ideally looking for candidates located in the UK due to the book of business of customers being located mainly throughout Europe. 🤝 The Team Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You c

Customer Success Manager

Canals is a fully remote startup transforming the industrial supply chain with AI. The Customer Success Manager will own the full post-sale relationship for a portfolio of accounts, leading onboarding, training, adoption, and renewals. Requirements 5-8 years in Customer Success for a B2B SaaS product Experience working in an early-stage startup and building playbooks, processes, or systems from scratch Strong communication and relationship-building skills across all levels of an organization Comfortable explaining technical concepts to non-technical audiences Organized, analytical, and proactive Benefits Flexible work environment Strong engineering culture Culture of ownership Real-world impact Stellar product-market fit Originally posted on Himalayas

Associate Customer Success Manager

Paddle is looking for an Associate Customer Success Manager to join their Customer Success team, responsible for onboarding and growing a portfolio of customers, guiding them through their journey with Paddle , and ensuring they fully realize the value of the platform. Requirements Portfolio Management Clear Communication Execution-Oriented Data-Informed Foundational Advisory Curiosity for Fintech Benefits attractive salaries stock options retirement plans private healthcare well-being initiatives Originally posted on Himalayas

Associate Customer Success Manager

Description Fullpath is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry. Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line. If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you! We’re looking for a driven and detail-oriented Associate Customer Success Manager to support and scale our Customer Success efforts across enterprise accounts. In this role, you’ll play a key part in delivering exceptional client experiences by supporting campaign execution, managing o

Bilingual Customer Success Manager

Customer success with purpose: protect retention, fuel growth, and drive real impact in higher education. In this role, you'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health. You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers. That means helping partners get real value from our growing assessment suite, including Casper, our flagship situational judgment test that helps programs see the whole applicant beyond grades and GPAs, and Video Interviews, our newest tool that gives programs deeper, more authentic applicant insight at scale, as we expand what we offer and deepen how partners use it. You'll be joining at a natural inflection point for the team. As we've grown, so has the complexity of what great Customer Success looks like at Acuity, and we're maturing the function to match.

Strategic Customer Success Manager - EMEA

Description We are Utila , an enterprise-grade platform that powers digital asset operations for more than 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. Backed by $50M in funding , Utila is growing fast with a rapidly expanding global customer base. We build mission-critical infrastructure for institutions operating in the digital asset space, where security, reliability, and scale are non-negotiable. Our customers include fintechs, trading firms, payment companies, and enterprises managing large-scale digital asset operations. Responsibilities Drive EMEA as a business unit: forecast ARR growth, manage churn, identify expansion opportunities, report on regional health Build strategic relationships with institutional customers (exchanges, funds, fintechs) from onboarding through renewal and expansion Act as business advisor to CFOs/CTOs/COOs, translating wallet infrastructure capabilities into operational effic

Référent Digital Comptable / CSM - Région Nord F/H

Digital Accountant/Customer Success Manager to support the activation and adoption of the MEG Premium software among client portfolio, working in a team with a focus on customer satisfaction and usage. Requirements Junior or confirmed experience in accounting firms Strong appetite for digital Manager position in CDI Benefits Company car SWILE card Participation/PEE Gift vouchers CSE Leisure budget Concierge service RTT + 3 additional days off Originally posted on Himalayas

Customer Success Manager (Fully Remote)

About Soracom Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 25,000 customers and connects millions of devices worldwide, delivering cellular connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. With remote teams across Japan, the US, and Europe, Soracom is continuing to expand its global team to keep pace with the company's rapid growth. Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world. About the Role You will serve as a key member of the team in the Americas and have the exciting opportunity to work w

Customer Success Manager II - German Speaking

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines , we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and

Customer Success Manager

At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day. Join Veriforce's Customer Success team as a Customer Success Manager. In this role, you'll be the voice of our customers and a key face of our company. Your success will be measured by your ability to keep customers satisfied, expand their experience, and guide them through their journey with Veriforce. As the primary contact for our clients, you'll collaborate closely with all Veriforce teams, providing your expertise and innovative ideas to make informed decisions. At the same time, clients will look to you

Senior Customer Success Manager - Corporate/Government (Bilingual)

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies. D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L . D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally. Every application we receive is

Implementation Manager I - Public Sector

POSITION SUMMARY We're looking for a highly motivated and experienced Implementation Manager to join our Public Sector Customer Success team. This crucial post-sales role is all about ensuring the smooth onboarding and successful implementation of our SaaS solutions for new and existing government and public sector clients. You'll be key to translating client needs into effective system configurations, driving operational efficiency, and boosting overall customer satisfaction. ‎ WHAT YOU'LL DO Lead Client Onboarding & Technical Consultation : Guide public sector clients through the seamless implementation of our SaaS solutions. You'll deep-dive into their unique requirements, partner closely with Customer Success Managers, and provide expert consultation on workflow optimization, solution configuration, media/data management, AI/operational workflows, and manage account/user provisioning. Design & Configure Solutions : Transform client needs into optimized system configuration

Regional Customer Success Manager - SMB (Automotive)

At Podium , we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium . If

Customer Renewals Manager

Customer Renewals Manager @ AppFollow About AppFollow AppFollow helps mobile teams worldwide improve app performance and customer experience. Our platform provides tools for App Monitoring, App Store Optimization (ASO), Review Management, Alerts & Automation, and Insights, empowering product, marketing, and support teams to make better decisions faster. About the Role As a Customer Renewals Manager , you will own the renewal lifecycle for a portfolio of customers, ensuring timely renewals, reducing churn, and driving revenue growth. This role sits at the intersection of Customer Success, Sales, and Finance. Your mission is simple: protect and grow revenue by delivering a smooth, proactive, and value-driven renewal experience. You’ll work closely with Customer Success Managers, leveraging customer insights, product usage data, and health scores to identify risks early and uncover expansion opportunities. What You’ll Do Renewal Ownership & Execution Manage the full renewal lifec

Customer Success Manager