Customer Experience Team Lead (Talent Pooling)
Who We Are Brolly Labs dba CatalyzeX , is a business process outsourcing specialist that combines process expertise with top offshore talent, delivering the best value outcomes for its clients. Who You Are We are seeking a proactive and strategic professional to lead an E-Commerce Customer Experience team. You are someone who leads from the front, demonstrating confidence in both decision-making and hands-on execution. You excel in fast-paced environments, where the ability to prioritize, drive process improvements, and maintain quality under pressure are essential. Must-Haves: Minimum 3 years of real-world e-commerce customer service experience, with exposure to logistics, fulfillment, and supply chain issues. At least 2 years of experience leading an e-commerce customer service team or account. Fluent English with an American accent and excellent grammar. Skilled at identifying gaps in SOPs and collaborating with leadership to improve processes. Hands-on experience handling sensitiv