eLearning Content Development Specialist II
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As Affirm ’s Collections organization continues to scale across early, mid, and late-stage delinquency strategies, the complexity of regulatory requirements, system workflows, digital tools, and recovery channels continues to increase. Collections requires a dedicated eLearning Content Development Specialist II to design, build, and maintain structured, compliant, and performance-driven learning programs that directly impact RPC, cure rates, compliance adherence, and agent effectiveness. This role will ensure that Collections training evolves at the same pace as our strategy, dialer transition, regulatory requirements, and product changes. What you’ll do Design and develop course content, provide eLearning guidance, consultative services, and liaison with key stakeholders and subject matter experts to develop cours