Manager, Patient Contact Center
Array Behavioral Care is a leading virtual psychiatry and therapy practice seeking a Manager, Patient Contact Center to lead, develop, and support the Care Navigation & Care Coordination Teams in delivering high quality, empathetic, efficient, and patient centered service. Requirements 3+ years of call center or contact center operations experience within healthcare or behavioral health Bachelor's degree in business administration, Communications, or a related field (optional) Strong leadership and people management skills Expertise in call center technologies, CRM systems, and workforce management tools Proficient in Excel and data management tools Working knowledge of MS Office, Salesforce, and Outlook Analytical skills for interpreting performance metrics and driving improvements Excellent communication and problem-solving abilities Ability to manage large teams and influence cross-functional decisions Ability to work in fast-paced, high-volume environments Familiarity with com