"Contact Center" - Freelance Gigs

RemoteOK

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SOLO AtenciÃ³n al cliente S 1400 100 por ciento Remoto NO Ventas Bonos adicionales

MDY Customere Experience, importante empresa transnacional de BPO (Business Process Outsourcing), con mÃ¡s de 28 aÃ±os en el rubro de Telecomunicaciones y operaciones en LatinoamÃ©rica, brinda servicios a reconocidas compaÃ±Ãas del paÃs. Nos caracterizamos por generar y adaptar soluciones Ãºnicas con altos estÃ¡ndares de calidad en servicios de Contact Center. ð¢ AtenciÃ³n al Cliente Claro HFC â Administrativo Â¿Buscas estabilidad, buen sueldo y crecimiento real? Esta es tu oportunidad. ð¼ Lo Que Te Ofrecemos Salario bÃ¡sico (pagos quincena y fin de mes) Bono de desempeÃ±o S/200 CapacitaciÃ³n pagada S/350 LÃnea de carrera rÃ¡pida ð Beneficios Extra Convenios educativos en UPN, ISIL EUROIDIOMAS, ENTRE OTROS y Cupones de descuento en ROKYS, CINEPLANET, STARBUCKS, EMPRESAS DE VIAJE, ETC Seguro de salud particular gratuito + cobertura familiar Apoyo en salud mental psicologico ð Modalidad REMOTO Turno MAÃANA rotativo rango 09 a.m. - 07 p.m. (8 hrs de gestion + 1 refrigero)

San Juan de Lurigancho, San Juan de Lurigancho, PerÃº

2 days ago

Himalayas

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Customer Support Coordinator Bulgaria

GenePlanet is seeking a Customer Support Coordinator with a sales and customer service background to drive sales and provide a seamless patient experience. The role involves driving sales, patient coordination, exceptional customer service, performance analysis, marketing collaboration, and strategic input. The ideal candidate has a sales-oriented mindset, fluency in English and Bulgarian, and experience working in a contact center environment. Requirements 2+ years of experience in sales/customer service, preferably in a contact center environment Fluency in English and Bulgarian Medical background is a plus Marketing knowledge is a plus Strong communication skills Excellent organizational and time-management abilities Benefits Competitive salary Performance-based bonuses Opportunities for professional growth and development Dynamic and supportive work environment International work environment Originally posted on Himalayas

Customer ServiceCustomer Success CoordinatorCustomer Support Coordinator

Bulgaria

Himalayas

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Java Application Engineer

Miratech helps visionaries change the world by developing innovative technology solutions for its clients. We are a global IT services and consulting company that brings together enterprise and start-up innovation. We are looking for a Java IVR Application Developer to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications. Requirements Design, develop, and maintain IVR applications based on business and technical requirements Integrate IVR solutions with key internal services Monitor IVR systems and implement operational improvements to enhance customer experience Troubleshoot and resolve issues within the voice contact center and IVR environments Collaborate with project managers to ensure the timely and high-quality delivery of solutions Work independently while supporting a regional business unit aligned with global objectives Participate in forward-looking initiatives to improve call steering and IVR archite

Java Software EngineerJava Developer JobsSenior Java Software Engineer

Canada

Himalayas

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Implementation Manager - Remote

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry. About the Role:As an Implementation Manager, you will lead our clients’ onboarding and implementation process, ensuring they unlock the full potential of Level AI to enhance the customer experience.You will be responsible for understanding client business requirements, facilitating data integrations, configuring and training on the Level AI products including Auto-QA, Analytics, Voice of the Customer, Ag

Customer ServiceSalesImplementation Manager

India

Himalayas

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Amazon Connect Engineer

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions. Responsibilities: Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Provide routing design and implementation for contact center technology Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets. 4+ years of

Amazon ConnectCloud EngineeringDevOps

India

Himalayas

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Workforce Real Time Analyst

Role Overview GOAT is seeking a Workforce Real-Time Analyst to join our growing team. The ideal candidate should have experience with occupancy, schedule adherence, and contact center KPIs in a fast-paced, performance-driven environment. Responsibilities include monitoring and analyzing Customer Service Representatives' performance. We're looking for an innovative thinker comfortable collaborating across departments. This role requires someone who is detail-oriented, analytical, and capable of managing multiple agents while balancing workforce and staffing needs effectively. In this role, you will: Conduct real-time analysis of agent occupancy and schedule adherence to ensure optimal performance. Analyze staffing levels, scheduling gaps, and overall staffing performance while following customer service standards to maximize labor efficiency. Manage intra-day workforce performance and monitor shrinkage trends to identify areas for improvement. Report on oldest contacts by team, backlog

Workforce ManagementContact Center AnalyticsReal Time Analytics

United States

RemoteOK

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Application Support Engineer

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. Weâve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and weâve

consultingceotechnical

Remote

HimalayasNew

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Work at Home Customer Service Agent (Full-Time & Part-Time) KS)

LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position supports customer service, technical support, and customer sales interact

Customer ServiceCustomer Service RepresentativeRemote Customer Service

United States

HimalayasNew

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Work at Home Contact Center Agent (Full-Time & Part-Time) (MO)

LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position supports customer service, technical support, and customer sales interact

Customer ServiceSalesCustomer Service

United States

Results for "Contact Center"

SOLO AtenciÃ³n al cliente S 1400 100 por ciento Remoto NO Ventas Bonos adicionales

Customer Support Coordinator Bulgaria

Java Application Engineer

Implementation Manager - Remote

Amazon Connect Engineer

Workforce Real Time Analyst

Application Support Engineer

Work at Home Customer Service Agent (Full-Time & Part-Time) KS)

Work at Home Contact Center Agent (Full-Time & Part-Time) (MO)