Chat Support Executive
WE ARE HIRING: Chat Support Executive Work Mode: Remote / Work From Home Work Schedule: 24/7 Operations (Rotational Shifts) Role Overview We are seeking motivated and customer-focused Chat Support Executives to provide real-time support to global fintech customers. The role focuses on handling customer queries via live chat, resolving issues efficiently, and delivering a high standard of customer experience while adhering to service levels and operational guidelines. Key Responsibilities Handle customer queries via live chat in a professional and timely manner Provide accurate information related to fintech products and services Maintain high customer satisfaction and service quality standards Escalate complex issues to relevant internal teams when required Log customer interactions and maintain accurate documentation in company systems Adhere to shift schedules, response time SLAs, and company policies Qualifications Languages Fluent English and Hindi (both mandatory) Skills & Co