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Himalayas

Technical Support Engineer

CanadaPosted about 6 hours agoVerified about 2 hours ago

About This Gig

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. What You’ll Do Manage customer communication and expectations. Provide phone, email, and chat support to assigned accounts. Provide troubleshooting and debugging of customer problems. Act as the customer liaison to Engineering, Sales, and Field Engineer teams. Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly. Escalate critical issues and roadblocks to the Technical Support Manager. Be a part of the on-call rotation for the assigned product team. What You’ll Bring Bachelor’s degre

Skills & Tags

Developer Customer Service Technical Support Technical Support Engineer IT Support Customer Support Specialist Technical Support Specialist Tech Support Engineer Support Engineer Senior Technical Support Engineer

About the Seller

BeyondTrust

on Himalayas

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