Service Desk Technician
About This Gig
Service Desk Technician II ROLE We need an experienced Service Desk Technician at Federal Prison Industries (UNICOR). UNICOR provides employment and job skills training to federal inmates through the manufacture of goods and services for federal agencies. In this role, you will perform all duties assigned to Level I Technicians and additionally assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials, collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment, and evaluate user requirements and workflows to recommend appropriate information technology solutions. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today! RESPONSIBILITIES Performs account management, troubleshooting of workstations including desktops, laptops, 10Zig zero clients,
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About the Seller
West 4th Strategy
on Himalayas