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Himalayas

Remote Technical Service Desk Agent

CanadaPosted about 16 hours agoVerified about 13 hours ago

About This Gig

Job Title: Service Desk Representative Location: Remote Job Type: Part-Time / Full-time Summary: The Service Desk Representative provides front-line support for technical issues, ensuring swift resolution and excellent customer service. The role involves troubleshooting hardware, software, and network-related problems, maintaining ticketing systems, and escalating complex issues when necessary. This position requires strong technical expertise, communication skills, and a proactive approach to problem-solving. Scope of work Technicalsupportofequipment,systemsandapplications,suchas: Microsoftdesktop andserveroperating systems; Desktop applications; email and browsers; printers, fax, VPN clients; Sitecommunicationandconnectivityequipmentsuchasrouters; Duties Serving as the first point of contact for users seeking technical assistance over the phone or email Performing troubleshooting through diagnostic techniques and pertinent questions, paying particular attention to customer satisfact

Skills & Tags

Technical Support Service Desk IT Support Help Desk IT Service Desk Remote Customer Support Agent Remote Support Technician Remote IT Support Technician Service Desk Technician Service Desk Agent

About the Seller

Pathway Communications

on Himalayas

Pricing available on Himalayas

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