Manager Site Reliability Operations
About This Gig
Overview Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026! Position Summary: The Site Reliability Operations (SRO) Manager leads the team responsible for end-to-end observability, real-time monitoring, and operational response across Mercury’s production and non-production platforms. This role centers on proactive detection of issues, live support during releases, and structured incident and problem management to minimize customer impact and drive long-term stability. The SRO Manager ensures that services are well-instrumented (metrics, logs, traces, and dashboards), that alerts are actionable and tuned, and that root cause analysis (RCA) and follow-through on corrective actions are consistently executed. The SRO Manager partners closely with application development, DevOps COE, Site Reliability Engineering (SRE), and Infrastructure teams to build rele
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About the Seller
Mercury Insurance
on Himalayas