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Himalayas

Director, Implement To Renew

United StatesPosted about 4 hours agoVerified 41 minutes ago

About This Gig

Director, Implement To Renew The Director, Implement to Renew Value Stream is a transformation executive accountable for how Blackbaud delivers customer value after the sale. This leader owns the end-to-end I2R value stream—from implementation through renewal—and is responsible for moving the organization from reactive, fragmented post-sale engagement to a unified, signal-driven customer engagement system that drives adoption, retention, and growth at scale. The leader is the business owner and architect of the I2R layer of Blackbaud ’s operating model—accountable for defining outcomes, governing the agentic systems that power post-sale engagement, and continuously expanding automation coverage across the full customer lifecycle. The role participates directly in Lean Portfolio Management governance, shaping investment sequencing and capacity allocation for the I2R value stream alongside C2M and A2R peers. The role spans Implementation, Onboarding, Customer Success, Support, Professio

Skills & Tags

Customer Success Management Post Sale Operations Value Stream Management Business Transformation Retention Management Director Of Implementation Implementation Director Director Of Implementation And Data Services Director Of Enterprise Implementation Director Of Customer Implementation

About the Seller

Blackbaud

on Himalayas

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