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Himalayas

Cloud Specialist 3

Canada, United StatesPosted 2 months agoVerified 2 months ago

About This Gig

Overview Senior Cloud Specialist Location: India Work Arrangement: Remote About the Role The Senior Cloud Specialist is primarily responsible for responding to and resolving cases from customers, partners, and the company's services team. This role independently manages incidents and service requests, troubleshoots complex cloud issues, and works cross-functionally within cloud environments. The Senior Cloud Specialist serves as a trusted advisor and escalation resource, driving proactive improvements to cloud operations while ensuring high-quality service delivery. Please note: This role operates on a 24x7 rotational shift schedule based on roster. Your Role Responsibilities? Here's What You'll Do. Serve as a primary escalation resource for team members and customers, resolving complex cloud-hosted solution requests received via tickets, phone, and email while applying best practice knowledge. Take proactive measures to identify trends, improve monitoring of cloud-hosted solutions, a

Skills & Tags

Technical Support Cloud Support Cloud Operations IT Support Technical Account Management Cloud Specialist Cloud Platform Specialist Cloud IT Specialist Cloud Infrastructure Specialist Principal Technical Specialist Cloud

About the Seller

Hyland

on Himalayas

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